Privacy Policy
1. Introduction
Acquazul Travel is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the rights you have regarding your information.
By using our website, submitting a form, or contacting us through any channel (including WhatsApp), you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information You Provide
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Name
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Email address
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Phone number
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Travel preferences
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Trip details you choose to share
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Messages sent through forms, WhatsApp, or email
Automatically Collected Information
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IP address
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Device information
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Browser type
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Cookies and usage data
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Pages visited and time spent on the site
3. How We Use Your Information
We use your information to:
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Respond to inquiries and provide travel services
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Create and manage travel itineraries
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Send confirmations, updates, and relevant communication
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Improve our website and user experience
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Maintain internal records and customer service quality
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Comply with legal obligations
We do not sell, rent, or trade your personal information.
4. Payment Processing
Payments Through Fora or Other Third‑Party Platforms
Acquazul Travel does not process payments directly on this website. When you make a payment for travel services, you may be redirected to secure third‑party platforms such as Fora, PayPal, Stripe, or other authorized processors. These platforms handle your payment information independently and in accordance with their own privacy and security policies. We do not receive, store, or have access to your full credit card details.
Bank Transfers (Mercury)
For clients who choose to pay via bank transfer, payments are processed through our business account at Mercury Bank. We do not collect or store your banking information beyond what is necessary to confirm receipt of payment. Mercury Bank manages all transfer data in accordance with its own security and privacy standards.
Third‑Party Services
Any financial information you provide during the payment process is handled exclusively by the third‑party service you choose. We encourage you to review the privacy policies of these providers to understand how they manage and protect your data.
5. Sharing Your Information
We may share your information only with:
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Travel partners (airlines, hotels, tour operators) when necessary to complete your booking
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Service providers who help us operate our website or business
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Legal authorities if required by law
All partners receive only the information strictly necessary to fulfill your request.
6. WhatsApp Communication
If you contact us via WhatsApp, your messages and phone number are processed according to WhatsApp’s own privacy policy. We use this channel solely to communicate with you regarding your trip or inquiry.
7. Cookies and Tracking Technologies
Our website uses cookies to improve functionality, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings.
8. Data Security
We implement technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. While no system is 100% secure, we take privacy and data protection seriously.
9. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request corrections
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Request deletion
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Withdraw consent
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Request a copy of your data
To exercise these rights, contact us at: info@acquazultravel.com
10. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will always be posted on this page with the revised date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at: info@acquazultravel.com
